Privacy Notice

Our Privacy Policy describes how your personal information may be collected, used, and shared when you visit, purchase, or interact with the CORE Clinic. It ensures appropriate compliance with standards for personal data privacy and protection indicated in Republic Act No. 10173 or the Data Privacy Act of 2012 (“DPA”) and its Implementing Rules and Regulations. 

This policy applies to personal information we collect on the website, social media accounts (Instagram and Facebook), email, and messaging platforms (text message, Viber, WhatsApp, etc).

Information we may collect

In order for us to provide you with the best service that we can, we may request that you furnish us with certain information, which may include but are not limited to: 

• Basic Personal Information: full name, address, phone number, email, etc. 
• Sensitive Personal Information: age, gender, marital status, nationality, 
• Sensitive Medical Information: medical and health history, medical laboratory and other diagnostic results, etc., for diagnosis and personalization of your treatment.
• Financial Information: bank account or credit cards you disclosed to us as part of our transaction processes.

You are responsible for ensuring the accuracy, completeness, and timeliness of all data submitted to The CORE Clinic, regardless of whether it falls under the category of personal information, sensitive personal information, or privileged information.

Data Sharing Policy

Generally, we will keep your personal information private except in certain circumstances described herein. By giving your consent, you allow us to share your personal information, when necessary, with affiliated third parties or independent/non-affiliated third parties under the following conditions:

• Service providers, affiliates, subsidiaries and partners who assist us with functions such as payment processing, order fulfillment, and marketing, and other purposes declared in this privacy policy.
• Legal authorities and government agencies as required by law.
• Third parties, only as necessary and whom are required to use your personal data in a manner consistent with this Privacy Policy. 

We take utmost diligence to ensure that your information is disclosed in compliance with the provisions of data privacy and confidentiality. The above mentioned companies may only use your data strictly for the purposes enumerated in this Privacy Policy.

Data Collection Process and Purpose

Your personal information may be collected in several ways, which include but are not limited to interviews, medical assessment, inquiry forms, feedback forms, via email, phone, social media, website, social media and messaging platforms and from other third parties.  

We collect your data primarily to be able to provide you with our services and ensure pleasant customer experience with us. Specifically, we collect your data to process your reservations and payment for our services, for your personalized treatment protocol, communication for treatment and health concerns, engage you in our programs and promotions, to conduct marketing activities, remediation and other applicable legal remedies as necessary, records updating, and other related activities.

Data Security and Retention

We take utmost diligence to ensure that your information is kept safe and private. Technical (software), physical (hardware) and organizational (policies) measures are undertaken to ensure that your information is protected. 

Once your Personal Data or Medical information is no longer required for the initial purpose of collection, we will implement appropriate measures to either securely dispose of it, permanently de-identify, or anonymize the information. However, it's important to note that the majority of Personal Data or Medical Information will be retained in files for a duration of up to ten (10) years.

Your Rights

You have the right to request access to, and correction of, all your personal data and information subject to provisions provided by law. You also have the right to suspend, withdraw or order the blocking, removal or destruction of your personal data from our records under circumstances provided by law. 

You may send us your request in writing with your valid identification at info@corephilippines.com. We may impose a minimal processing fee to produce your copies. 

You also have the right to contact the National Privacy Commission which is in charge with the enforcement of the Data Privacy Act.

National Privacy Commission
Address: 3rd Floor, Core G, GSIS Headquarters Bldg., Financial Center, 1308, Pasay, Metro Manila, Philippines
Phone: +63 2 517 7810
Email: info@privacy.gov.ph

Changes on this policy                
From time to time, we may need to modify and amend this privacy notice to  comply with regulatory requirements, adapt new policies and other legitimate purposes. Any material modifications to this policy will be posted on this site or sent via email.